“A Game of Inches”: Leadership on Any Given Monday

“A Game of Inches”: Leadership on Any Given Monday

Recently, my family decided to watch Any Given Sunday, the 1999 iconic football movie starring Al Pacino, Cameron Diaz, Jamie Fox and a slew of other stars and unexpected cameos ranging from LL Cool J to Lawrence Taylor (of 1980s NY Giants fame), who comprised the fictional Miami Sharks, an extremely dysfunctional pro football team/franchise.

It looks at everything from money and egos to injury and politics surrounding the NFL. Not my typical first round draft pick for Sunday evening family time, but I was outvoted… and I’m glad.

While my husband eagerly took every opportunity to point out plays, dangers of concussions and other “teachable moments” to our 13-year-old son (who, unsurprisingly, was far more interested in the movie than the lessons), I was drawn in to the way the characters talked to each other, and when efforts at leadership succeeded and failed.

Most importantly, I couldn’t help but notice how much the challenges on the football field, in the locker room, and in the board room all have in common. For example:

  • Seemingly incompatible priorities held by ownership/management and the players/employees
  • Executives who viewed the players as property rather than as people
  • Star players driven by their egos
  • A young female president/co-owner trying to prove herself in an industry that is historically and undeniably a “man’s world”
  • Work-life (im)balance and resentment
  • Life-or-death (money or safety) choices
  • And of course, the coach who had to navigate among all these groups while trying to do his own job and keep it all together if they were going to have a winning season, which was what everyone wanted.

But what really “scored points” with me was the inspirational locker room talk coach Tony D’Amato (Al Pacino) gave to the players toward the end. (You can watch it here.) Talk about someone whose delivery is credible and authentic. His verbal, vocal, and visual (physical) communication are in perfect alignment, all conveying exactly the same message, and that’s what makes his team – and the viewers – buy into it… because they buy into him.

He describes football as “a game of inches,” and how those inches are everywhere. He drills into them that the difference between winning and losing is being willing to fight and die for that inch, and a crucial component in that motivation is knowing that the guy next to them is working for the same inch, working together to reach team goals that are bigger than themselves as individuals.

As he tells it, it’s “the six inches in front of your face,” that make all the difference.

While that summary may sound cliché, (watch the original clip, it was great, as was the rest of the movie), I started to think about the professional “inches” that are all around us. So often we get tunnel vision, focusing on the total yardage we need to score the big points in signing new clients, completing big projects, meeting sales goals, delivering killer presentations, or nailing the interview to land next big promotion, but lose sight of the inches in between.

The kicker is, your reputation drives much of your ability to score, even the likelihood of getting opportunities to score. But your reputation is built in the moments in which you are not typically trying to impress. Your reputation is built in the everyday patterns, interactions and experiences people have with you when there isn’t a formal audience, and you’re not officially performing. In other words, your reputation is built in the inches.

At work, those inches might be the way you give or receive negative feedback, your attitude (contributions, body language, or tone of voice) during the drudgery of the weekly Monday morning meetings, or the balance of confidence and humility you demonstrate in speaking with others above, below and beside you.

You gain or lose inches based on how proactive you are in getting to know other people in the office, offering to help others because it’s the right thing to do even if it’s not officially in your job description, and peacefully but diligently working through conflict rather than letting disagreements fester in silence and become toxic.

Those “six inches in front of your face” show whether or not you’re in the moment: during an important discussion, are you listening to someone so you can formulate your rebuttal, or are you truly listening to understand? Trust me, they’ll know the difference. And it will reflect on your reputation for integrity. And over time, it’s integrity that scores points.

So ask yourself: On any given Monday, are you mindful of how you choose to navigate the inches of the day? Because the person who is, is the one who will lead the team into the end zone, and to victory for all.

Trump-ing the Language of Leadership

Trump-ing the Language of Leadership

Nowadays everyone seems to be talking about the bilateral race for nomination as the Republican and Democratic candidates for president. Personally, I’m a little tired of the redundancy of the arguments on both sides at this point, but I am intrigued by the language chosen and the delivery styles that are making and breaking campaigns, especially Donald Trump’s.

Love him or hate him (and most people do tend to embrace one extreme opinion or the other,) Donald Trump has stolen the spotlight since announcing his candidacy. Platform stance aside, let’s take a look at some of his communication patterns that made him a force to be reckoned with, and lessons we can learn, if perhaps with a grain (or spoonful?) of salt, about establishing our image and reputation as a leader.

First, Mr. Trump consistently demonstrates unwavering conviction and confidence in his views. Of course, he often takes it to the extreme, and to the best of my knowledge has never once apologized for any comment, even when launching patently personal insults at seemingly everyone who, well, disagrees with him. This is certainly the opposite of another bad habit that many people have, especially women, as I discussed in previous posts, of over-apologizing and diminishing the value of their own contributions and reputation. While he may voluntarily sacrifice diplomacy on a regular basis, what is undeniable is that he believes 100% in the validity, importance and value of his own perspective. And in a world of uncertainty, people find that reassuring.

Second, as part of that confidence, his voice is always clear and declarative in tone. He never falls into the common vocal pitfalls of vocal fry, monotony or up-speak. (And while that is something more commonly associated with young women, men do it just as much, don’t fool yourselves.) There is nothing hesitant or uncertain in the sound of any statement he makes. Granted, all of the candidates have been strong this way; I’m sure many (all?) of them have been explicitly and repeatedly coached on it. When the level of conviction in the voice matches the conviction in the word choice, credibility is reinforced.

Additionally, and this may be an uncommon way to look at it, but to use one of the popular phrases in the current discourse on executive presence, Mr. Trump is always willing to speak truth to power. While you may feel like he is at the top and thus has all the power and nothing to be afraid of, the reality is that he knows the voters have the real power in the end. He is not trying to please everyone by mincing words. He is willing to say what he believes needs to be said even though it may make some people unhappy in the moment, in the hopes of winning others over long-term, for greater ultimate gains. This degree of risk can make others shake in their shoes.

For example, when trying to “manage up” and present information to senior leadership, many people balk at the idea of contradicting the boss in a meeting or presenting financial projections or other news that may not be as positive as they’d like, which runs the risk of being met with angry challenges, public chastisement or worse. But here’s the thing: if you believe that your data is correct, and your job is to present all facts to senior leadership so that they can make informed decisions, then you have to be able to stand strong in these moments, say what you believe to be true, and be willing and able to defend your stance, showing grace under fire. Whether Mr. Trump displays anything that could be categorized as “grace” is perhaps debatable, but you get the point. This ability is widely recognized as a necessary quality in a leader.

Finally, there is absolutely no question that Mr. Trump knows his audience, and follows a key rule of thumb in sales: if his gives them what they want, in return he will get what he wants. This is something most people forget. We go into meetings, presentations and conference calls thinking about how we can make people see things our way, instead of framing things in terms of letting them know that we can (or at least want to) see things from their perspective, and start from that point as common ground.

In fact, outside of those who may genuinely understand and agree with his actual policies, I would argue that he has two primary audiences, and luckily for him he can kill both birds with one verbal stone, giving both exactly what they want while still following his own strategic interests:

The first target audience is the media themselves. He knows what they want: for viewers to tune in and not change the channel or bounce off the page, so he hands them full buckets of drama to chum the waters on a daily basis. Let’s face it, whether or not you think he is a good candidate for president, there is no question that the man makes for great television. For all his money, he hasn’t had to purchase any advertisements because the media voluntarily give him all the airtime he could ever want, for free. And he knows that in this race, airtime is the equivalent of gold bullion.

The other target audience is voters who are disenfranchised with politics-as-usual and, driven at least in part by emotions, are looking for someone to blame. Mr. Trump very smartly knows that people often make big decisions based on emotions, either in conjunction with or in lieu of other empirical data. So he frequently and explicitly identifies new villains, ranging from his individual opponents, to entire nations such as Mexico and China, to the media themselves, for some inherent evil that has befallen the US. His approach gives his target audience a uniquely combined feeling of validation, absolution and/or moral superiority through victimization. He ensures them that they are right.

To accomplish this, he incorporates emotionally charged, subjective language such as, “it was a disaster,” “he was horrible,” “they were unfair,” and “it’s an embarrassment.” Whether or not there is validity to his claims is immaterial here. He masterfully leads people to believe that he is the only person who understands the root cause of their problems, knows who is to blame, and will see that justice is served. It makes the audience feel better about themselves and their future, and who doesn’t like and want to support someone who can make them feel like that?

Ultimately, Mr. Trump has mastered the art of communicating with his target audience in a way that is both authentic to who he is, and simultaneously resonates with them in a way that opens them up to his message and makes them eager to hear more. Whether you are heading a billion-dollar enterprise, leading a team of a dozen, or doing routine inspections or sales calls, these are lessons to learn which, if applied tactfully, are virtually guaranteed to help us all enhance our leadership image in a most positive way.

And for that, Mr. Trump, we thank you… whether or not we vote for you.

Giving a “Talk” vs. a “Speech”: Top 5 Talk Tips for 2016

Giving a “Talk” vs. a “Speech”: Top 5 Talk Tips for 2016

Recently I had the opportunity to share some public speaking tips with a group of high school students who are part of a local church group and were preparing for an open-house event to welcome new students. A few of the members would have the chance to give a talk to the visitors to share their story, the value the group had played in their lives, and invite the new students to join. In the end, it all boiled down to one big question: How can you share something you’re passionate about in a way that persuades others to get on board?

Maybe you’re opening an annual executive retreat. Maybe you want to address your team at the holiday party. Or maybe you promised your kid’s teacher that you’d participate in “career day.” Regardless of the setting, two things are universally true:

First, your goal is always the same: to persuade and influence. You have something important to say, and you want others to understand why it’s important and join in your vision.

Second, one cultural change has become “the new normal.” It’s rare that we are called to make a formal speech in the traditional sense: in some public forum, on a stage, with a podium and microphone, under the heat of a spotlight. Nowadays, it’s more likely that instead of giving a speech, we will find ourselves with an opportunity to “give a talk” to a group. (Think about it: have you ever watched a “TED Speech” on YouTube?)

One way or another, at the end of your talk, you want to know that you got through to your audience, and that your words landed with the desired impact. Here are five tips for giving a top talk:

    1. A “talk” is different than a “speech.” A talk is conversational, engaging the audience; a speech is formal, talking to (and sometimes at) the audience. If you want to recruit someone to join your vision, team or idea during these less formal scenarios, give a talk.

  1. Rule of thumb: It’s not about you! Of course it’s your story, and you do want to include personal examples or experiences where possible, so it is about you, technically, but the objective is to get the audience to see themselves in your story. To make them think, “I want to feel/experience/be part of that.” Were you ever in their shoes? How did you feel, what made you nervous or excited, and once you made the shift what were the benefits or lessons learned? How does it impact you now? They need to know.
  2. Know your audience, and speak to their desires as well as their doubts. (See the previous post about different kinds of audience members.) Remember: Your audience usually includes a variety of people with different perspectives on your topic; you can’t assume they all feel the way you do from the start, but you do need to connect with them all, whether they are:
    • Enthusiasts — your low-hanging fruit, easy to bring them in; build on their optimism and interest
    • Skeptics – They may be curious with various degrees of questions or concerns. Acknowledge, reassure, encourage and welcome them.
    • There under protest – Some people are there in body, but not in spirit. They attend out of obligation, have preconceived notions of what you’re going to say, may stare at their smart phone the entire time, ask “gloom and doom” questions or try to shoot holes in your idea. Try to acknowledge with where some of their misconceptions may come from and do some “myth-busting” where possible.
  3. Heartfelt is better than perfect. Be honest, be human, allow for mistakes in your delivery. Allow yourself to emote (but not totally lose control.) Even laugh at yourself when possible. It makes you relatable. When you start to feel nervous about delivering your talk or making mistakes, remind yourself, “this isn’t about me, it’s about them.”
  4. Outline and rehearse – but don’t read or memorize! Try not to write out your whole script. Don’t worry about writing the perfect essay (which is also not the same as a speech OR a talk) and memorizing every word. If you read it word for word, it will sound mechanical, like someone reading their “what I did on my summer vacation” essay. That doesn’t feel relatable to an audience. Just put down key points, and practice a few times with a video camera so you make sure you don’t ramble and speak for 10 minutes when you only have 5, fidget too much, or say “um” or “like” all the time. Make adjustments to your outline, or notes to yourself (e.g. “don’t forget to smile!”) etc. Again, you don’t have to rehearse until it’s perfect, just until it flows comfortably, even if a little different each time. Remember: imperfect is relatable, and relatable sells.

So next time you get nervous about speaking in front of a group, check yourself: “Nope, I’m not going to speak to them, I’m just going to talk.” Use these guidelines to organize your thoughts and prepare, then go out and be the best “you” you can be. If they buy into you, the rest is easy.

Mules, Tourists and Converts: Know Your Audience!

Mules, Tourists and Converts:
Know Your Audience!

11/11/2015
Two years ago, I found myself in very uncommon and uncomfortable territory: facing an audience who, unbeknownst to me, had little interest in my topic, and even less interest in active participation. Considering the fact that this wasn’t just an hour-long seminar, but a full-day event, we were not off to an auspicious start!

It was my first foray into the world of continuing legal/professional education (CLE/CPE) credit classes for lawyers and accountants**. I had met someone whose company provided the platform to offer and advertise these classes and just needed content providers, so I thought I’d try my material out on this specific demographic. People in these fields are required to log a certain number of credits per year, so I offered my class in December, figuring it would be a good time to catch the procrastinators who needed the credits by year-end deadline; in other words, it seemed like a guaranteed market. But somehow in my research, I missed one key detail: For people to get their credit, the only requirement is that they show up. They don’t even need to be conscious while there... and some people arrived with the full intention to take very literal advantage of that loophole.
Some walked in with magazines, novels, catalogs and other paperwork, or laptops, and never once looked up in six hours. Never even acknowledged my existence. Internally, I was stunned that this was considered acceptable, and even the norm. But once this intention and pattern became apparent — which didn’t take very long — I had a choice to make.

I could let the energy of the room dictate my energy level and just plod through my material, figuring people weren’t listening anyway, or I could “do my thing” the way I always do, and not let my passion for my content be drowned out by the apparent ambivalence of the crowd. In some ways, my emotional intelligence went in a very counter-intuitive direction: I decided to pretend I didn’t notice their aura, and continue plowing ahead, undeterred. And little by little I noticed that three distinct groups emerged, who I lovingly refer to as the “Mules,” “Tourists” and “Converts.”

Stubborn as a mule. Boys on a beach try to coax a recalcitrant animal into action. Photograph, early 1900's. --- Image by © Bettmann/CORBIS

Image by © Bettmann/CORBIS

The “Mules” came in with one objective and wouldn’t budge no matter what. Now, I can certainly understand having too many past experiences of boring CLE/CPE presenters so that by now they expected to be disappointed, but they weren’t even open to being pleasantly surprised. The message they sent was, “I’m not going to like this, I don’t want to like this, you can’t make me like this, even if I realize there’s something that might be interesting or useful, I won’t let either of us think I like this. To acknowledge that I like this is to admit that you’re right and I’m wrong and that’s just not going to happen.” These are the people in your teams who can (and frequently do) suck the life out of a meeting and kill positive energy.

q57lm44The “Tourists” came in with the intention of being Mules, armed with a day’s worth of materials to entertain themselves while waiting for the clock to show that it was time to leave. But they’d catch a graphic on my screen with one eye, or hear an interesting statistic or funny comment I’d made, and paid more and more attention to the training, almost in spite of themselves. Some of them even engaged in the pairwork and breakout activities. I call them “tourists” because it was as if they had been coerced into buying a ticket for the bus tour, but found themselves actually enjoying the view, to their own surprise. They’d look out the window, listen to the tour guide’s stories, and maybe even snap a few pictures, but they weren’t about to get off the bus and explore at the different stops along the way. These are the people who go through the motions, do their job, but follow the letter rather than the spirit of the law. They lack a sense of ownership in the bigger picture and their contribution to it.

convertsLast but not least, there were the “Converts.” These people may also have come in braced for a typical boring presentation, and armed with alternative entertainment, but realized to their pleasant surprise that their concerns were unwarranted. They decided my information and presentation style was actually interesting and useful, and that active participation would make the total experience that much more valuable all around. They asked questions, volunteered to do demonstrations and actively participated in all exercises. These are your leaders. They are proactive, optimistic, open to new ideas, willing to try different things, and take ownership for their own experience and others’.

I chose to behave as if everyone was a Convert, or had the potential to be one, and I ignored those who were committed to being a Mule; I refused to let the tail wag the dog. In the end, it worked out really well, and the ones who got on board with me made it a really great experience for everyone.

At the end, one guy came up to me with his 6-inch-thick stack of reading material, and said, “I just wanted to show you this: I came prepared to get all sorts of work done while I was sitting here, and the whole day I never touched it! I think this was the best CLE I ever attended.”

Of course, my role as presenter in that context is different than that of someone leading a team, where you probably can’t fully ignore the Mules. But you can recognize who falls into each group and find ways to address whatever issues and challenges stand in the way of anyone’s “full conversion.”

Had I known about this dynamic in advance, I probably would have run the event differently. On the other hand, as the expression goes, the best person for the job is often the person who doesn’t know what can’t be done, as this day proved to be true. But overall, knowing who your audience is and what their motivators are before you show up is a huge advantage to being an effective communicator and mastering the 3Cs of Vocal Executive Presence: Command the room, Connect with the audience, and Close the deal.

So I ask you: who is in your audience?

**Note: Since then, I have done many other programs for professionals in the legal and financial fields and have had a blast with everyone there. But I understand the unique nature of that particular CLE/CPE context, and now I know it’s simply not my target market — another incredibly valuable piece of audience information everyone needs to know!

Happy Women’s Equality Day!

Happy Women’s Equality Day!

August 26, 2015, was Women’s Equality Day, and this year marks the 95th anniversary of that turning point in US history when women won the right to vote. Given the current buzz about upcoming elections, whether Donald Trump makes a good candidate or just good television, whether or not President Obama giving his “blessing” to Joe Biden (should he choose to run for the Democratic ticket) is the equivalent of giving his endorsement, and all the other noise in the field, it is critical to listen to what is being said, and just as importantly, take action, adding our own voices to the fray.

Women like Susan B. Anthony (with whom I proudly – if wholly coincidentally – share a birthday) are credited for spearheading the movement, fighting as suffragist and abolitionist throughout the latter half of the 1800s and into the 1900s for all people, regardless of gender or race, to have the right to vote and more.

When election season rolls around, there’s one election-oriented term that really bugs me: the concept of “women’s issues,” for the sole reason that, by implication, it means that there are issues that are decidedly NOT for women. It’s as if people think women are so myopic or self absorbed that they only care about issues that reflect their own bodies, salaries or children. I don’t know about you, but I care about what the stock market is doing; I care about immigration; I care about what we do with the military; I care about prison reform… Those are “women’s issues” because they’re my issues too. And for that matter, issues like women’s healthcare, early childhood education and pay equity won’t ever be successfully resolved until they are just as seriously viewed as “men’s issues.” The discussions need to be inclusive if they are going to be fruitful.

So it is up to each of us, male and female, to make our voices heard. To contact our local, state and national representatives and make sure that they understand our positions and do the job we elected them to do. If we don’t, then we have no one to blame but ourselves when they fail to represent our interests.

For those whose cynicism has taken over and who doubt whether their single vote would really make a difference, I offer this: the only guarantee you have for sure is that if you do not exercise your right to vote, then your vote certainly will not count. If you choose to silence yourself, to give up your power, I guarantee someone else will quickly volunteer to speak for you.

So let’s honor the years and the lives that were given in the fight to give us all this right to let our voices be heard and counted. Find your voice. Prepare to cast your vote. Happy Women’s Equality Day!

Podcast on Your Authentic Voice in Business

Podcast on Your Authentic Voice in Business

Hi everyone!

I’m excited to be the featured guest on J V Crum III’s Conscious Millionaire Podcast today. It’s a top-rated podcast with coaching and strategies on how to make big profits and a big difference as a conscious entrepreneur! But even if you’re not officially an “entrepreneur” per se, JV and I have a great time discussing the importance of communication as a part of leadership, and how to do it in a way that is authentic to who you are, while still effectively reaching the ears, mind and heart of your audience.

JV and I had such a great response about six months ago when I first was on his show, he asked me back and that’s what’s coming out today. I’m honored to be included among guests such as Chris Brogan, Michelle Patterson, Adam Urbanski, Dame D C Cordova, Greg Reid, and Dov Baron. If you want to make a difference in your job, no matter what it is, scroll through all the topics in Conscious Millionaire; I guarantee you’ll find information that is crucial to your success and happiness.

Click here to listen now:

Read all the Show Notes

Enjoy the podcast, and feel free to drop me a line with your comments. I welcome your feedback!

Here’s to your success,
Laura

PS: Here are other links to the show:

FOR INSTANT PLAY:

 

iTunes Link to subscribe

Sticher Link to subscribe

Milestone: 1 Million Views on my TEDx Talk!

Milestone: 1 Million Views on my TEDx Talk!

Today I’m celebrating a milestone I’d like to share with you: My TEDx
Talk, “Want to sound like a leader? Start by saying your name right”,
published almost exactly a year ago, just passed the million viewers
mark.

I’ve learned a lot in that year, about everything ranging from voice
to web popularity to marketing and more. Naturally, I’m very proud and
honored to have given the talk, and I’m even doing some mentoring work
behind the scenes for TED, which has been a thrill. But in hindsight,
if I could do my talk over again, there are some things I’d have
changed (and not just my wardrobe, as some commenters perhaps
rightfully but rather ungraciously posted…talk about people with
nothing better to do!)

Word choices, cadence, anecdotes and the like are all details, large
and small, that change the impression you and your message leave on the
listener, and there are some details I still think I could have done
better. But the ability to reflect on your work and simultaneously
appreciate what was well conceived and executed, and still take an
objective eye to decide what you’ll do differently and better next time
is an essential skill that ensures continued growth, and the likelihood
of getting to, or staying at, the top of your game, and being a true
leader in your world.

If you haven’t seen it yet, I invite you to watch the talk and share
your thoughts. I know each one will help me hone my craft. And for
those of you who have seen it, I happily and humbly thank you for
helping me reach this exciting milestone.

And to everyone — here’s to creating your own unique and authentic
sound of leadership!

Today, April 16th, is World Voice Day!

Today, April 16th, is World Voice Day!

It’s an opportunity to celebrate the amazing instrument that connects us to virtually every other person on the planet (and no, I’m not talking about the Internet.)

The voice is one of those things we take for granted until it fails us, whether a case of laryngitis due to overuse/abuse, an illness, or anything else. Here are a few tips to take care of your voice so it can take care of you:

  1. Drink plenty of water! It’s important to keep hydrated. Caffeine and alcohol have the opposite effects and the voice can suffer so limit those options and stick with healthier options.
  2. Avoid dairy before a speaking eworldvoicedayngagement – including a simple phone call or meeting. Dairy (which I love) can cause excess mucous/phlegm, so unless you want to continually be clearing your throat, stay away from them too. Citrus can help counter those effects, so add a few drops of lemon juice to your water to give it a little zing.
  3. Breath support is key. Check your posture: are you a perpetual sloucher, whether standing or sitting? If so, you aren’t getting a full breath of air, which is the “fuel” for your voice. It has a negative effect on volume, clarity, endurance (you’ll run out of breath easily), and increases the likelihood of “vocal fry,” that annoying crackling sound that makes people sound indifferent or insecure. While men and women, old and young, commit this faux pas, women get the brunt of the bad “rap” for it, even influencing hiring decisions.
  4. Use a microphone when possible. Plenty of us decline to use a mic when it’s available, declaring, “oh, I have a big mouth, I don’t need it!” But more often than not, you’re wrong: acoustics of the room, audience members with undeclared hearing impairments, and our own unrecognized tendencies to trail off at the end of sentences, or speak loudly enough to be easily heard by ourselves but not by those toward the back of the room, are all landmines that sabotage our ability to be heard… or we try to compensate for all those things and PUSH our voices to be heard by everyone. But then you’re practically yelling, and without breathing from the diaphragm (see point 3 above) you’re just straining your vocal cords, and that causes the very problem we’re trying to avoid!

So remember these simple tips and practice them regularly to make sure your voice projects the best image of you!
To good vocal health and communication,
Laura

The gift of your voice

The Gift of your voice

Hello everyone! I am so excited to unveil my newly redesigned website, complete with this blog where from time to time I will share observations, tips and techniques, advice and inspiration regarding the power of the voice, and how to make your vocal impact. In other words, how to use your voice in a way that gets your message through to the ears, minds, and hearts of your listeners.

As we begin this new journey together, I wanted to share a quote that I think encompasses my wish for you:

“A voice is a human gift; it should be cherished and used, to utter fully human speech as possible.”
― Margaret Atwood, Second Words: Selected Critical Prose


Read more

Voice and Character

Voice and Character

“There is no index of character as sure as the voice.” ― Benjamin Disraeli

Truer words were never spoken. Whether you are already in a leadership position, on some rung midway up the corporate ladder, or right out of high school, wondering what direction your life will take, the way you speak is going to influence your current success and future trajectory. Read more